Frequently Asked Questions

We are proud to be a multi-award winning luxury brand, including being voted Luxury Luggage Brand of the Year 2024 by Corporate LiveWire. Our beautiful bags continue to receive international media coverage. You can find full details of our awards here: https://www.gladstnlondon.com/journal/blog/awards

We take enormous pride in the quality and craftsmanship of our bags. Each piece is made in Italy. We work only with selected artisans and suppliers to source our leather, linings and hardware from family-owned businesses in Italy who share our passion for working with the finest materials.

We accept all major debit and credit cards including Visa, Mastercard, American Express as well as PayPal. For Limited Edition & Bespoke orders, payments are made by secure payment link. We do not accept payment in cash.

If you’re based in the UK VAT (currently 20%) is included in the price you’ll see displayed on our website.  If you’re outside of the UK the price you’ll see displayed on our website excludes UK VAT. We currently pay any local duties and taxes for orders shipped to the USA, Canada & Europe. Local taxes and duties may be applicable in other locations.

Once you have placed an order with us you will receive an order confirmation email thanking you and confirming your order details. Once your order is dispatched, we will send you a further email with your tracking number so you can check the status and location of your order.

Orders are dispatched on the same or following working day after your order is placed.  If you wish to change your mind or want to make any changes before your order is dispatched, email us at concierge@gladstnlondon.com

We offer complimentary global shipping on all orders.  In the UK we use DPD and your order will arrive within 1-2 business days.  For global orders, our shipping partner is DHL who we selected for their reliable service and extensive global reach.  Your order will be with you within 3-5 business days.

We are unable to ship to a very limited number of locations including Russia.  If you are unsure if we ship to your area, please email us at concierge@gladstnlondon.com to check.

Once your order is dispatched, we will send you a further email with your tracking number so you can check the status and location of your order. In addition, our carriers will also contact you with tracking details. For UK deliveries this is DPD and for deliveries outside of the UK this is DHL, both of whom offer comprehensive tracking services.

We want you to love your purchase from Gladstn London. For items purchased from our Everyday Friends collection on www.gladstnlondon.com  we offer free returns within 14 days. Please email us at concierge@gladstnlondon.com with your order number to arrange a return. This is subject to any items being returned in their unused original condition. Anything reasonably believed by Gladstn London to have been used, will not be accepted  and will be returned to the original customer. You can find full details in our terms of sale.

We want you to love and enjoy your Gladstn London bag. We provide a two-year warranty for purchases from our website www.gladstnlondon.com. Beyond this period, we will make every effort to repair your loved piece. Some repairs may incur a charge.

Owner and Chief Bag Carrier, Richard Sharman, swapped the boardroom and a corporate career to create Gladstn London. Never quite satisfied with the bags he had for work and travel, he set off in the pursuit of perfect bags!

The brand takes its inspiration from both the iconic Gladstone bag as well as Britian’s rich heritage of leather craftsmanship. Gladstn London is a modern interpretation of this history with three brand principles; Everyday Journeys; Uncompromising Craftsmanship; Stylish Adventure.

Our customers don’t always want to walk down the street with a bag that’s easily identifiable. They want to feel like they are shaping their own style. That’s why we make our bags in small quantities working with family businesses whose mission is to preserve their craftsmanship for future generations. So don’t be surprised if you turn heads with a Gladstn London bag by your side. It’s our way of maintaining exclusivity.

“Gladstn London fans fly slightly under-the-radar in their Gladstn fandom, choosing sophisticated style and quality over flash and sass” Fran Endicott Miller Just Luxe

The inspiration behind our bag collections are the everyday journeys and stylish adventures we all take in life. They’re the moments unfolding as we encounter the familiar and unexpected. Every bag we create starts with understanding these journeys and the things it will need to hold. Creating something beautiful, admired for its understated elegance and colour, whilst being functional and stylish is what inspires us.

We currently accept payments in British £, US Dollar and Euros.

All payments via our website and payments made by secure payment link for Bespoke purchases are made through the Trust Payments platform which provides the highest level of security and protection, ensuring customer details are not stored.

Orders are typically dispatched the same or next working day after your order is placed. During this time, our dedicated Concierge team are processing and arranging the packaging of your Gladstn London bag ready for delivery.

Every one of our Gladstn London bags comes with its own dust bag and is gift wrapped in one of our beautiful Gladstn London recyclable and re-useable blue boxes with our three icons embossed on the lid.

It only takes a little care to get the most out of your bag. You have chosen a hand-crafted exclusive bag embossed with the Gladstn London hallmark, our symbol of uncompromising craftsmanship and enduring quality. All our materials are sourced and selected by our Artisans using the very best Italian tanneries,so they must be cared for in a special way.

Your bag can be cleaned using a soft, dampened cloth. Once dry, polish in circular strokes using a colourless wax and soft cloth. Take care to avoid direct and prolonged exposure to sunlight and humidity.

To ensure authenticity every one of our bags is subtlety and elegantly hand stamped with the Gladstn London hallmark. The three icons – our initials GL, the Gryphon which symbolizes London, and 15, the year of our establishment. This marque authenticates our bags and is our signature of uncompromising craftsmanship and enduring quality.

We take enormous pride in the quality and craftsmanship of our goods.  If you believe an item is faulty, please let us know as soon as possible so that we can assess the goods and decide if either a repair or replacement is necessary. Please contact us at concierge@gladstnlondon.com.

We see the important issue of sustainability not as a discrete set of activities but rather how we make our products and activities sustainable, whilst at the same time being as efficient as possible in using resources. This means we only work with artisans who choose to demonstrate their skills through generations. This model ensures an inclusive and ethical protection of craftmanship for the future.

Our uncompromising craftsmanship means our bags last a lifetime and we only make them in small number because we don’t like waste! All our materials and production remain in one country so we have a clear line of sight to our tanneries and hardware suppliers. And finally, all our packing is recyclable and reuseable.

We are proud to have established a reputation for distinctive bags. Whether it’s simply wanting to fully customize one our limited-edition designs, creating one of our bags in a special finish or material or having your very own design, our bespoke team will work with you to bring your dream bag to life. Booking an appointment with us is easy (https://www.gladstnlondon.com/appointments) and the team are here to help bring your ideas to life.

While our Everyday Friends collection is available to purchase and ship immediately, our team of Artisans meticulously hand craft your bag from scratch to your specification, this process usually takes 8 to ten weeks.

After we have worked with you to create your unique design, we take a 50% deposit to begin the production process. Once your bag has been stamped with our hallmark and signed out by the Master Craftsman, our team will contact you to arrange complimentary shipping. The remaining balance is due then.

Creating a Limited Edition or Bespoke bag is tailored to bring to life your ideas and becomes exclusive to you, making it truly one of a kind. Your unique touch is what makes it special.

Our concierge team are available via our website, directly at concierge@gladstnlondon.com or via WhatsApp. The team are here to help with any questions you have, for personalized assistance and styling advice to help choose the right bag or simply to book an appointment with us.

Creating a community of people who love bags is a passion of ours. Joining our Gladstonian community couldn’t be easier. Simply sign up to our journal to receive priority access to our new designs and selected archive pieces, weekly journals and travel guides, competitions and exclusive news & offers from our partners.

Yes, if you would like advice on any of our products, we are delighted to offer a personal shopping service to enable you to explore our collections more fully.  This service is tailored to your requirements and can be via telephone, WhatsApp, Skype, Zoom or any major platform. We can also offer in-person appointments in London and other major locations on request.  Please contact us by email or WhatsApp to discuss your requirements.

Yes, you can create an account to enable you to keep track of your wish list, orders and to securely store personal details such as name, contact details and delivery addresses.

Yes, you can create a wish list within ‘my account’ to compare and track any items you have your eye on.  If you’d like to create a gift list either for yourself, a loved one or for an event, our Concierge team can help with this, to contact them simply email concierge@gladstnlondon.com with an outline of your requirements and they will be in contact shortly.

For editorial and press enquiries, please contact press@gladstnlondon.com