Frequently Asked Questions
We are an independent luxury brand originally established in 2015 and based in London. We’re proud to remain independent, allowing us to focus on working with a small number of suppliers and artisans to carefully craft pieces in small quantities ensuring the maximum focus on craftsmanship and the minimum of waste.
We’re a small team led by our owner and Chief Bag Carrier, Richard Sharman, who enjoyed a successful 25-year corporate career before following his passion for fashion to establish Gladstn London.
We work with a small number of suppliers and artisans in Italy where we source all our skins from the finest tanneries as well as our linings and hardware. All our suppliers are family-owned businesses who share our passion for maintaining the skills and craftsmanship long associated with our industry.
Our Concierge team will be able to answer any queries you may have, simply contact us.
Yes, if you would like advice on any of our products, we are delighted to offer a personal shopping service to enable you to explore our collections more fully. This service is tailored to your requirements and can be via telephone, WhatsApp, Skype, Zoom or any major platform. We can also offer in-person appointments in London and other major locations on request. Please contact us by email or WhatsApp to discuss your requirements.
We accept all major debit and credit cards including Visa, Mastercard and American Express. For made-to-order items, payment will generally be made by secure payment link but we can also accept bank transfers. We do not accept payment in cash.
All payments via our website and payments made for made-to-order goods are made through the Trust Payments secure platform which provides the highest level of security and ensures that customer details are not stored.
If you’re based in the UK VAT (currently 20%) is included in the price you’ll see displayed on our website. If you’re outside of the UK the price you’ll see displayed on our website excludes UK VAT and sales taxes will instead be payable locally on delivery.
We offer complimentary global shipping on all orders. In the UK we use DPD and your order will arrive within 1-2 business days. For global orders, our shipping partner is DHL who we selected for their reliable service and extensive global reach. Your order will be with you within 3-5 business days.
We are unable to ship to a very limited number of locations including Russia. If you are unsure if we ship to your area, please email us at email@example.com to check.
Orders are usually dispatched on the same or following working day after the order is placed. If you change your mind and want to make any changes before your order is dispatched, email us at firstname.lastname@example.org
Once dispatched, you will receive tracking details from our carrier to enable to track your order’s progress. For UK deliveries this is DPD and for deliveries outside of the UK this is DHL, both of whom offer comprehensive tracking services.
We want you to love your purchase from Gladstn London. For items purchased from our Everyday Friends collection you have 14 days to let us know if they’re not suitable and you would like a return or exchange for example for a different colour or style.
Items which have been made-to-order or customised for individual customer requirements are not subject to this policy and can only be returned in the event of a manufacturing fault.
You can find full details of our terms of sale.
We take enormous pride in the quality and craftsmanship of our goods. If you believe an item is faulty, please let us know as soon as possible so that we can assess the goods and decide if either a repair or replacement is necessary.
Yes, you can create an account to enable you to keep track of your wish list, orders and to securely store personal details such as name, contact details and delivery addresses.
Yes, you can create a wish list within ‘my account’ to compare and track any items you have your eye on. If you’d like to create a gift list either for yourself, a loved one or for an event, our Concierge team can help with this, to contact them simply email email@example.com with an outline of your requirements and they will be in contact shortly.