HAMPTON LUXURY TOTE BAG

We are proud to be a multi-award winning luxury brand, including being voted Luxury Luggage Brand of the Year 2024 by Corporate LiveWire. Our beautiful bags continue to receive international media coverage. You can find full details of our awards here: https://www.gladstnlondon.com/journal/blog/awards

We take enormous pride in the quality and craftsmanship of our bags. Each piece is made in Italy. We work only with selected artisans and suppliers to source our leather, linings and hardware from family-owned businesses in Italy who share our passion for working with the finest materials.

We accept all major debit and credit cards including Visa, Mastercard, American Express as well as PayPal. For Limited Edition & Bespoke orders, payments are made by secure payment link. We do not accept payment in cash.

If you’re based in the UK VAT (currently 20%) is included in the price you’ll see displayed on our website.  If you’re outside of the UK the price you’ll see displayed on our website excludes UK VAT. We currently pay any local duties and taxes for orders shipped to the USA, Canada & Europe. Local taxes and duties may be applicable in other locations.

Once you have placed an order with us you will receive an order confirmation email thanking you and confirming your order details. Once your order is dispatched, we will send you a further email with your tracking number so you can check the status and location of your order.

Orders are dispatched on the same or following working day after your order is placed.  If you wish to change your mind or want to make any changes before your order is dispatched, email us at concierge@gladstnlondon.com

We offer complimentary global shipping on all orders.  In the UK we use DPD and your order will arrive within 1-2 business days.  For global orders, our shipping partner is DHL who we selected for their reliable service and extensive global reach.  Your order will be with you within 3-5 business days.

We are unable to ship to a very limited number of locations including Russia.  If you are unsure if we ship to your area, please email us at concierge@gladstnlondon.com to check.

Once your order is dispatched, we will send you a further email with your tracking number so you can check the status and location of your order. In addition, our carriers will also contact you with tracking details. For UK deliveries this is DPD and for deliveries outside of the UK this is DHL, both of whom offer comprehensive tracking services.

We want you to love your purchase from Gladstn London. For items purchased from our Everyday Friends collection on www.gladstnlondon.com  we offer free returns within 14 days. Please email us at concierge@gladstnlondon.com with your order number to arrange a return. This is subject to any items being returned in their unused original condition. Anything reasonably believed by Gladstn London to have been used, will not be accepted  and will be returned to the original customer. You can find full details in our terms of sale.

We want you to love and enjoy your Gladstn London bag. We provide a two-year warranty for purchases from our website www.gladstnlondon.com. Beyond this period, we will make every effort to repair your loved piece. Some repairs may incur a charge.